Last Updated: [01-MAR-2025]
At MobGiants, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we offer a straightforward return and exchange policy.
Return and Exchange Eligibility:
- You have 10 days from the date of delivery to initiate a return or exchange.
- To qualify for a return or exchange, the product must be unused, in its original condition, and in its original packaging.
- Please ensure that the product is not damaged and all accessories and manuals are included.
Return Process:
- Notify Us: Contact our customer service team at [insert contact information] within 10 days of receiving your order to request a return or exchange.
- Return Authorization: We will provide you with a Return Authorization Number (RAN) and further instructions on how to return the item.
- Ship the Item: Carefully package the item and include the RAN on the package. You are responsible for the shipping costs for returns unless the item is defective or an error was made in your order.
Refunds:
- Once we receive the returned item and verify its condition, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used during the purchase.
Exclusions:
- We cannot accept returns on items that have been damaged, altered, or used.
- Certain electronic items may have additional return restrictions, which will be outlined at the time of purchase.
Contact Us: If you have any questions or need assistance with the return process, please contact us at [insert contact information]. We are here to help!
Thank you for choosing MobGiants for your electronics needs!